ganas Casino & Sportsbook Data Care

This page describes what we collect when you use ganas and how we keep that data protected. We at ganas take your privacy seriously. When you open an account, deposit funds, or place a stake on Liga 1 or a slot tournament, you share personal information with us. We use that information only to run your account, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and comply with local law. We do not sell your data to third parties, and we do not use it for marketing without your consent.

Our privacy policy covers what data we collect, how long we keep it, who has access to it, and your rights to request, correct, or delete your information. We also explain how we use cookies, how our servers are located, and what happens if we experience a data breach. Read this page carefully. If you have questions about how we handle your data, our support team is available in English during business hours to help clarify.

By using ganas, you agree to this privacy policy. If you do not agree with how we handle your data, you can close your account and request deletion of your information. We will process that request within standard verification windows.

What Data We Collect on ganas

We at ganas collect different types of data depending on how you use our platform. When you register an account, we collect your email address, a password (encrypted), your full name, date of birth, and phone number. When you verify your account before your first withdrawal, we ask for a government-issued ID photo and a proof of address (utility bill or bank statement). We store these documents securely and use them only to confirm your identity and comply with anti-money-laundering regulations.

When you deposit or withdraw funds, we collect transaction data—the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the date, and the status. We also collect your IP address, device type, and browser information when you log in. This helps us detect unauthorized access and protect your account from fraud. When you play slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) or place a Match Winner stake, we record your bets, stakes, and outcomes. This data helps us calculate your account balance and settle your winnings.

How We Use Your Data

We use your data for five main purposes. First, to create and manage your ganas account—we need your email and password to let you log in. Second, to process your deposits and withdrawals—we share your payment details with our payment processors (e.g., mobile banking, local payment, online payment, e-wallet) to complete transactions. Third, to verify your identity and comply with anti-money-laundering law—we use your ID and proof of address to confirm you are who you say you are. Fourth, to detect fraud and protect your account—we monitor login patterns and transaction history to spot suspicious activity. Fifth, to respond to your support requests—when you contact our team in Jakarta, Surabaya, Bandung, Medan, or Semarang, we use your account data to help resolve your issue.

We do not use your data to send you marketing emails or SMS messages unless you opt in. We do not sell your data to advertisers or data brokers. We do not use your data to build profiles about your betting habits for purposes outside ganas. If we ever want to use your data in a new way, we will ask for your consent first.

Third-Party Processors and Data Sharing

We at ganas work with third-party service providers to run our platform. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks) receive your payment information to process deposits and withdrawals. Our hosting provider stores our servers and databases. Our email service sends you account notifications and support responses. These third parties are bound by confidentiality agreements and are not allowed to use your data for their own purposes. We choose our partners carefully and audit them regularly to ensure they meet our security standards.

We may disclose your data if required by law—for example, if a court orders us to provide information or if a government agency investigates money laundering. We will notify you of such requests unless the law forbids us from doing so. We do not disclose your data to third parties for any other reason without your explicit consent.

How Long We Keep Your Data

We keep your account data (email, name, phone, ID, proof of address) for as long as your account is active. If you close your account, we retain your data for seven years to comply with anti-money-laundering and tax regulations. After seven years, we delete your personal information unless we are required by law to keep it longer. We keep transaction records (deposits, withdrawals, bets) for the same seven-year period. We keep server logs (IP addresses, login times) for 90 days, then delete them.

If you request deletion of your data before the seven-year retention period ends, we will delete non-essential information (like your phone number or address) immediately. However, we must keep your transaction history and ID verification records to comply with law. We will explain this limitation if you request deletion.

Your Rights and Our ganas Commitments

You have the right to access, correct, and delete your personal data. You can log into your ganas account and update your email, phone number, or password at any time. If you want to see all the data we hold about you, request a correction, or ask us to delete your information, contact our support team. We will respond within 14 business days. If you believe we have misused your data or violated this policy, you can file a complaint with your local data protection authority.

We at ganas are committed to protecting your data. We use encryption to secure your password and payment information. We limit access to your data to employees who need it to do their jobs. We conduct regular security audits and penetration tests. If we experience a data breach, we will notify you within 72 hours and explain what happened and what steps we are taking to prevent it in future. We maintain cyber insurance to cover potential losses from a breach.

Cookies and Tracking

We use cookies to remember your login session and your preferences (e.g., language, theme). These cookies are stored on your device and expire when you log out or after 30 days of inactivity. We do not use cookies to track you across other websites. We do not use third-party analytics cookies that would share your browsing data with external companies. If you disable cookies in your browser, you may not be able to log into ganas or use certain features.

We also use a pixel tag (a tiny invisible image) in our support emails to confirm that you have opened them. This helps us know whether our messages are reaching you. You can disable this by turning off image loading in your email client.

Policy Changes and Contact

We may update this privacy policy from time to time to reflect changes in our practices or to comply with new law. When we make material changes, we will notify you via email or by posting a notice on ganas. Your continued use of ganas after such changes means you accept the updated policy. If you do not agree with the changes, you can close your account and request deletion of your data.

If you have questions about this privacy policy, how we handle your data, or your rights, contact our support team. We are available in English during business hours. You can also reach out during holidays like Idul Fitri and Idul Adha—we will respond when we return. Our commitment is to answer your questions clearly and help you understand how ganas protects your information.

Summary: Your Privacy on ganas

We at ganas collect your personal data only to run your account, process your payments, verify your identity, and comply with law. We do not sell your data, use it for marketing without consent, or share it with third parties except as required by law or to process your transactions. We keep your data secure using encryption and regular security audits. We retain your data for seven years after account closure to comply with anti-money-laundering regulations, then delete it.

You have the right to access, correct, and delete your data. You can manage your account settings anytime, and you can request a full data export or deletion by contacting our support team. We will respond within 14 business days. If you have concerns about how we handle your data, you can file a complaint with your local data protection authority.

Our services are available only where local law permits. This privacy policy is governed by the laws of the jurisdiction where ganas operates. By using ganas, you agree to this policy and our collection and use of your data as described. Thank you for trusting us with your information.